Frequently Asked Questions
Everything you need to know about your ROKA London purchase, shipping, and care.
Are ROKA London bags waterproof?
Yes, our bags are made from weather-resistant materials. Our 'Nylon' range is triple-coated for water resistance, and our 'Canvas' range is treated to ensure your belongings stay dry in a rain shower.
What is the difference between the Sustainable and Original collections?
The Original collection uses high-quality nylon or canvas, while our Sustainable range is crafted from 12-15 recycled plastic bottles found on beaches, helping to reduce global waste without compromising on durability.
How do I clean my ROKA bag?
We recommend using a damp cloth or sponge with mild soap for spot cleaning. Avoid machine washing or tumble drying your bag, as this can damage the weather-resistant coating and hardware.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please ensure all tags are still attached to qualify for a full refund.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Do ROKA bags come with a warranty?
All ROKA London products are covered by a 12-month warranty against manufacturing defects. This does not cover standard wear and tear or damage caused by misuse.